Frequently Asked Questions

Delivery Information - IE

• Cards - IE
• Giant Cards - IE
• Postcards - IE
• Calendars - IE
• Personalised Gifts - IE
• Other Gifts - IE

Contact Us

• Contact Us

Delivery Information

• Cards
• Giant Cards
• Postcards
• Calendars
• Personalised Gifts
• Back to School Gifts

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Delivery

• How do I track my order?
• My order still hasn't arrived!
• Funky Pigeon Delivery Promise
• Customs and Taxes
• When will my order be sent?
• What are the delivery options that I can choose for Cards?

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Cards

• Funky Pigeon Quality Promise
• Why am I having difficulty with a Photo Upload card?
• How do I personalise a card?
• Can I get a blank envelope with my card?
• Can I send cards to someone other than myself?
• Can you post cards overseas?

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Login

• The Website isn't working properly?
• My account is locked, what do I do?
• I have lost my log in details, what do I do?

Payment

• My items aren’t in my basket. Where have they gone?
• How do i use the Pay By Bank App?
• What is Laybuy?
• Why can't I use my Prepay Account Balance to pay for my E-Cards, Gift Card, Flowers, Alcohol or Wedding Stationery?
• What is Prepay?
• Are my personal details secure?

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Gifts

• I have received or sent a Gift Card but there is no balance on the card?
• What is the Refund Policy - Non Personalised Cards and Gifts
• Will all the items in my order be despatched together?
• Will my Card & Gift be sent together?

Promo Codes

• How do I use a Promotional Code?
• What are reminders and how do they work?

E-Cards

• What If the Recipient Doesn't Receive Their E-card?
• How Can I Pay for My E-card?
• Can I Schedule E-cards in Advance?
• How Much Does It Cost to Send an E-card?
• How Do I Create a Funky Pigeon E-card?

My Funky Rewards

• Which browsers are supported by My Funky Rewards?
• When would I NOT want to enable automatic sign in?
• What does "Remember me" mean?
• What are cookies?
• What does the Return Path Logo represent?
• How does My Funky Rewards keep in touch with members?

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Complete Savings

• How can I contact Complete Savings?
• What is wly*completesave.co.uk?
• What is Complete Savings?

Flowers

• I have ordered Flowers from your site, why has the Status in my Order History not updated?
• Will my Card & Flowers be sent together?
• Why do the flowers I have received look different to the website?
• Why do I get the message "We are very sorry but we are unable to deliver to this location"?

Wedding Stationery

• Can you print my wedding invitations in a different language?
• Can I choose my wording for my wedding invitations?
• How many wedding invitations should I order?
• When I should I send my Wedding Invitations?
• When should I send my Save the Date cards?
• How to order your wedding stationery

Cyber Security Hub

• Cyber Security Update April 27, 2022
• Cyber Security Incident April 19, 2022
• How do I know if my data has been impacted?
• If passwords and payment details are secure, why is the site down and why has it stopped taking orders?
• As a loyal customer, why haven't you notified me of this cyber security incident?
• Why are customers still able to access the website?

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