Frequently Asked Questions
Royal Mail are continuing to take national strike action which has significantly impacted First Class items.
Royal Mail have advised a five day delay to orders, if you have received your despatch email, your item is on its way. Please allow a little more time for this to arrive.
We thank you for your continued patience.
| Product |
Courier |
Order by times below for same day dispatch |
| Cards |
Evri |
8pm |
| Selected Gifts |
Evri |
8pm |
| Alcohol |
DHL |
5pm |
| Flowers, Hampers & Plants |
DPD |
4pm |
DPD are experiencing delays to their services, click here to view impacted areas.
We are currently experiencing a high volume of customer contacts. Our team are working around the clock and will respond to you as soon as they can.
The weather is forecast for extreme heat in large parts of the UK on Monday and Tuesday. Currently our delivery partners will continue to run their normal services for all our products however if there are some unforeseen disruption and your order arrives late or there is a quality issue, please reach out to our customer happiness team who will be happy to help.
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