Royal Mail are continuing to take national strike action which has significantly impacted First Class items.
Royal Mail have advised a five day delay to orders, if you have received your despatch email, your item is on its way. Please allow a little more time for this to arrive.
We thank you for your continued patience.
| Product | Courier | Order by times below for same day dispatch |
|---|---|---|
| Cards | Evri | 8pm |
| Selected Gifts | Evri | 8pm |
| Alcohol | DHL | 5pm |
| Flowers, Hampers & Plants | DPD | 4pm |
Due to severe snow across parts of the UK some orders will take longer than normal to arrive.
If you haven't received your order when expected please allow an additional day for it to arrive. We expect delivery services to be back up to normal quickly, as the weather improves over the weekend
| 1st Class | Tracked 24 | Special Delivery | Courier Delivery | |
| Cards | 6pm Fri 16th | 9:30pm Mon 19th | 1pm Weds 21st | X |
| Personalised Gifts | 2pm Fri 16th | 8pm Mon 19th | 1pm Weds 21st | X |
| Giant Cards | X | X | X | 9pm Tues 20th |
| Flowers | X | X | X | 4pm Thurs 22nd |
| Balloons | X | X | X | 4pm Thurs 22nd |
| Alcohol | X | X | X | 6pm Thurs 22nd |
Most of our products are despatched the same day you buy, with many cards and gifts available to order on an Expressed Tracked delivery up until 9.30pm. We offer a range of options so you can choose if you need it in hurry or are happy to wait. But we recommend choosing a tracked service so you can stay up to date on where your order is.
| Delivery Option | Services | Delivery Time | Description |
| Royal Mail 1st Class (Untracked) | Royal Mail 1st Class Post | 1 to 4 days | 93% of orders are delivered the next working day (Mon - Sat), the remaining can take up to 4 working days to arrive. There is no tracking available for this service. |
| Standard Tracked | Royal Mail Tracked 48 | 2 to 3 days | 97% of orders are delivered within 2 days but can take up to 3 days (Mon-Sat). No signature required. |
| Express Tracked | Royal Mail Tracked 24, Evri Courier, Yodel courier, DPD courier. DHL courier | 1 to 2 days | 97% of orders are delivered within 1 day of your estimated delivery date but can take up to 2 days. No signature required. |
| Guaranteed Tracked | Royal Mail Special Delivery by 1pm | 1 day | Guranteed to arrive by 1pm next day (Mon - Fri). Signature required on delivery. |
| Guaranteed Tracked by 9am | Royal Mail Special Delivery by 9am | 1 day | Guranteed to arrive by 9am next day (Mon - Fri). Signature required on delivery. |
| Saturday Guaranteed Tracked | Royal Mail Saturday Guaranteed by 1pm | 1 day | Guranteed to arrive by 1pm on Saturday. Signature required on delivery. |
| International Delivery | Royal Mail International Post | 5 to 7 days for Europe, 7 to 10 days for the rest of the world | Delivered to any international address. Please allow up to 7 days for Europe and 10 days for the rest of the world. There is no tracking available for this service. |
Most of our options are delivered by the Royal Mail, however, to give you the best price and service some of our Express Tracked services are sent with different couriers.
Deliveries will be made between 8am and 8pm Monday to Friday and 8am - 6pm on Saturdays. No signature is required and if the recipient is not at home the item will be left in a safe place. If no safe place is found, Evri will attempt redelivery (up to 3 times).
Orders can be delivered 7 days a week and will be between 7am and 7pm. A mobile number is requested at the time of order and a text message will be sent to confirm a 1 hour delivery time slot on the day of delivery.
Orders can be delivered Monday to Friday
Orders can be delivered Monday - Saturday. If the recipient is not at home the item will be left in a safe place. If no safe place is found, Yodel will attempt redelivery (up to 3 times)
Where we can we pack items together to reduce the number of letters and parcels we send and to reduce your delivery costs. However, sometimes we send different products from different factories so on these occasions they will be packed separately and have their own charge.
93% of orders are delivered the next working day (Mon - Sat), the remaining can take up to 4 working days to arrive
There is no tracking available for 1st class post
There are 3 Special Delivery options:
Guaranteed delivery before 9am the next working day
Guaranteed delivery before 1pm the next working day*
Guaranteed Saturday delivery before 1pm
A signature will be required on delivery, If there is no-one at home a card will be left for collection at the local sorting office.
All items have a Tracking Number which can be used to trace an item on the Royal Mail website www.royalmail.com/track-your-item
*Calendars take us one day to produce and are therefore dispatched the day after you place your order for delivery the following day
DPD deliveries will be made the next day following despatch. A mobile number is requested at the time of order and a text message will be sent to confirm a 1 hour delivery time slot on the day of delivery. Orders can be delivered 7 days a week and will be between 7am and 7pm on the chosen Delivery Date.
Every endeavour is made to deliver the flowers on the chosen date but it is not a guaranteed service and on occasions can take 48 hours.
All items do have a tracking number
Only available to mainland UK addresses
Evri deliveries will be made between 8am and 8pm Monday to Friday and 8am - 6pm on Saturdays. No signature is required and if the recipient is not at home the item will be left in a safe place. If no safe place is found, Evri will attempt redelivery (up to 3 times).
Orders are delivered the next day following despatch however this is not guaranteed and can on occasions take longer Timescales for delivery will be longer (approx. 3-4 days) for the Highlands and Islands of Scotland All items do have a tracking number
97% of orders are delivered the next day* - this also includes Sundays (excluding public holidays). You will be provided with a tracking number via email, so you can keep an eye on the progress of your order.
Orders need to be placed before 9.30pm 7 days a week for same-day dispatch. Currently, a signature isn't required, and if you are not in and item is too large for the postbox, your postman will automatically try your neighbour. To benefit from Tracked 24 please choose this option on Delivery page.
*Please note this is not a guaranteed next day service and could take up to 2 days on some occasions.
The following postcodes are exempt from Sunday deliveries.
94% of orders are delivered within 2 days but can take up to 3 days. Deliveries are by Royal Mail excluding Sundays and Bank Holidays. You will be provided with a tracking number via email, so you can keep an eye on the progress of your order.
Orders need to be placed before 9.30pm 7 days a week for same-day dispatch. Currently, a signature isn't required, and if you are not in and item is too large for the post box, your postman will automatically try your neighbour. To benefit from Tracked 48 please choose this option on Delivery page
Cards and selected Gifts can be sent direct to recipient in Europe and anywhere in the world. Royal Mail advise that the Airmail service to Europe can currently take up to 7 working days for delivery.
Royal Mail advise that the Airmail service to outside of Europe can currently take up to 10 working days for delivery.
Yodel deliveries will be made the next day following despatch. However this is not a guaranteed next day service and on occasions may take up to 3 days. No signature is required and if the recipient is not at home the item wlll be left in a safe place. If no safe place is found, Yodel will attempt redelivery (up to 3 times). Timescales for delivery will be longer (approx. 3-4 days) for the Highlands and Islands of Scotland.
All items do have a tracking number.
DHL deliveries will be made the next day following despatch but this is not guaranteed and on occasions may take up to 3 days for delivery. Orders can be delivered Monday to Friday.
All items do have a tracking number.
The weather is forecast for extreme heat in large parts of the UK on Monday and Tuesday. Currently our delivery partners will continue to run their normal services for all our products however if there are some unforeseen disruption and your order arrives late or there is a quality issue, please reach out to our customer happiness team who will be happy to help.
If you need to Contact Us please always include your ORDER NUMBER and we will respond as soon as possible.
Contact Form
if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item
if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item
if this option was selected, enter your order number above to track your order or visit our "Where's my Order" page
This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed.
The Royal Mail aim to deliver 93% of 1st Class mail the next working day (Mon - Sat) the remainder could take up to 3 working days to arrive. They are unable to provide a guaranteed service. For next day delivery please choose Special Delivery or Tracked 24.
If you order was sent by First Class post please note that we do state it can take up to 3 days for Royal Mail to deliver your item.
If your order was sent by RM Tracked 24 then you should have received an email with a Tracking number which you can use to track your order.
If the item has still not been received with this timescale or there is an issue with the tracking, please click CONTACT FORM and always include your ORDER NUMBER and we will respond ASAP and do our best to help to resolve the issue.
Contact FormGo to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.
As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.
If you have other queries or questions, we are happy to help. Our Customer Happiness team are available from: 9:30am - 6pm 7 days a week (excluding Bank Holidays)
Contact Form
Please note this team will only be able to assist with queries related to COMPLETE SAVINGS membership programme.
0800 389 6960 (freephone from UK landlines)
Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm
Please note this team will only be able to assist you with queries related to the My Funky Rewards third party subscription service.
0800 085 9384 (freephone from UK landlines)
Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm
customerservice@myfunkyrewards.co.uk
Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).
Please note this team will only be able to assist you with queries related to Wedding Stationery orders, for assistance with any other order please use our contact form.
Wedding Stationery Studio Opening Hours:
9am - 5:15pm Monday to Friday (except Bank Holidays)
Closed - Saturday, Sunday & Bank Holidays
Please accept our apologies but our phone lines are temporarily closed due to the current situation, please use the CONTACT FORM if you need help with an order and please always state your ORDER NUMBER and we will respond as quickly as possible.
Your patience is much appreciated.
Contact Form