If your item is faulty, we follow the process outlined in our Terms & Conditions:
For up to 30 days from the date of delivery, you are entitled to a refund for faulty items.
After 30 days and up to 6 months, if the faulty item cannot be repaired or replaced, you are entitled to a full refund.
If the item is still available, we will offer a replacement first. If it’s no longer available, we will look into a refund instead.