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Will there be an invoice sent with the gift?
We do not include a traditional invoice with our orders. However, we must attach a Customs Declaration label to all parcels we send from our Guernsey production facility, which does include the product's name and value. This is necessary to comply...
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How long can I use my Prepay?
Your Prepay balance is valid for 24 months from the date of your last purchase.If no orders are placed within that time, the account is considered inactive and the remaining Prepay credit will be archived. If this happens and you still need help, ...
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Queries about TopCashback
If you use TopCashback (TCB), you may receive cashback for eligible purchases made on our website.TopCashback advises that cashback can take up to 90 days to be approved and appear in your TCB account. If you have any questions or need an update o...
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Why am I incurring separate mug charges?
Mugs are packaged individually to prevent damage during transit. Because each mug is packed and sent as a separate item, individual postage charges apply — even if they arrive together or are delivered by the same courier. We use recyclable cardbo...
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What is Clearpay?
Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl. Channel Islands). Clearpay charges a £6 ...
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Do you save my PayPal details after placing an order?
We do not save your PayPal account details.If your PayPal information appears automatically when you check out, it’s because those details are saved in your browser, which can autofill when you’re redirected to PayPal’s login page.
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How do I remove Click to Pay (Visa Checkout) details from the website?
If you use Click To Pay, you can manage your account and stored cards at any time by visiting:https://secure.checkout.visa.com/
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How do I remove my card details from the website?
Your card details are stored securely by our accredited payment partners, and Funky Pigeon does not have access to your full card information. Because of this, we’re not able to remove saved card details for you — but you can manage them yourself ...
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What is Prepay?
Prepay lets you add money to your Funky Pigeon account to use as credit when buying cards and gifts. When you add Prepay, you’ll receive an extra 25% bonus credit on top of the amount you load.Prepay will be automatically applied at checkout if it...
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My card payment has been declined but I have funds in my account.
If your card payment has been declined, it’s usually because the CV2 security number or billing address doesn’t match what your bank has on file. Please check your details carefully and try again, making sure the address is entered exactly as it a...
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Can I purchase prepay on the app?
Yes — you can purchase Prepay on both the app and the website.
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What payment methods are available on app?
The app supports the following payment methods: Debit or credit cardPayPalGoogle Pay / Apple PayClearpayKlarna
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Can I pay via PayPal without having a PayPal account?
You can choose to pay for your order as a PayPal guest, which means you can complete your checkout without having to set up a PayPal account. This is not the same as requiring a Funky Pigeon account to make purchases on our website.
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Why can't I use my Prepay to buy my Gift Cards, Flowers, Plants, or Alcohol?
Regrettably, these items are excluded from Prepay.
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What is Prepay?
Customers have the option to add funds to their Funky Pigeon account for buying cards and gifts. When you add Prepay, you’ll receive a bonus credit of 25% that will be added to your account.You can use Prepay for all cards and gifts, with the fol...
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Why am I having payment problems?
If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it's often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, conta...
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What are the different payment options that I can use?
Prepay: The great thing about prepay is that every time you top up, we add some extra bonus credit to your account. £15 minimum with 25% bonus credit. Other amounts are available. You can add this to your account at any time. Visit our prepay sec...
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