Most of our products are despatched the same day you buy, with many cards and gifts available to order on an Expressed Tracked delivery up until 9.30pm. We offer a range of options so you can choose if you need it in hurry or are happy to wait. But we recommend choosing a tracked service so you can stay up to date on where your order is.

Delivery Option Services Delivery Time Description
Royal Mail 1st Class (Untracked) Royal Mail 1st Class Post 1 to 3 days Delivered 1-3 days after dispatch (Monday - Saturday delivery only). This is not a trackable service.
Standard Tracked Royal Mail Tracked 48 2 to 3 days Delivered 2-3 days after dispatch (Monday - Saturday delivery only). No signature required upon delivery.
Express Tracked Royal Mail Tracked 24 1 to 2 days Delivered 1-2 days after dispatch, delivery 7 days a week. No Signature required.
Guaranteed Tracked Royal Mail Special Delivery by 1pm 1 day Guaranteed to arrive by 1pm next day (Mon - Fri). Signature required on delivery.
Guaranteed Tracked by 9am Royal Mail Special Delivery by 9am 1 day Guaranteed to arrive by 9am next day (Mon - Fri). Signature required on delivery.
Saturday Guaranteed Tracked Royal Mail Saturday Guaranteed by 1pm 1 day Guaranteed to arrive by 1pm on Saturday. Signature required on delivery.
International Delivery Royal Mail International Post 5 to 7 days for Europe, 7 to 10 days for the rest of the world Delivered to any international address. Please allow up to 7 days for Europe and 10 days for the rest of the world. There is no tracking available for this service.

Our Delivery Partners

Most of our options are delivered by the Royal Mail, however, to give you the best price and service some of our Express Tracked services are sent with different couriers.

Evri - Giant Cards and Wrapping Paper

Deliveries will be made between 8am and 8pm Monday to Friday and 8am - 6pm on Saturdays. No signature is required and if the recipient is not at home the item will be left in a safe place. If no safe place is found, Evri will attempt redelivery (up to 3 times).

DPD - Flowers

Orders can be delivered 7 days a week and will be between 7am and 7pm. A mobile number is requested at the time of order and a text message will be sent to confirm a 1 hour delivery time slot on the day of delivery.

DHL - Alcohol

Orders can be delivered Monday to Friday

Yodel - Towels, Blankets < Cushions

Orders can be delivered Monday - Saturday. If the recipient is not at home the item will be left in a safe place. If no safe place is found, Yodel will attempt redelivery (up to 3 times)

Will Products Arrive Together?

Where we can we pack items together to reduce the number of letters and parcels we send and to reduce your delivery costs. However, sometimes we send different products from different factories so on these occasions they will be packed separately and have their own charge.

Royal Mail aim to deliver 93% of 1st Class mail the next working day however the remaining can take up to 3 working days to arrive. Flower deliveries are via DPD and customers receive a text message with a 1hour delivery window on selected delivery date.

If you need to Contact Us please always include your ORDER NUMBER and we will respond as soon as possible.

Contact Form

We're here to help with any queries you may have but you will find a lot of useful information on our HELP PAGE or see below for answers to our most common queries.

FAQs

How do I track my order?

Please enter a order number.
Tracked 24 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Tracked 48 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Special Delivery - Guaranteed Next Day

if this option was selected, enter your order number above to track your order or visit our "Where's my Order" page

What is the Estimated Delivery date?

This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed.

The Royal Mail aim to deliver 93% of 1st Class mail the next working day (Mon - Sat) the remainder could take up to 3 working days to arrive. They are unable to provide a guaranteed service. For next day delivery please choose Special Delivery or Tracked 24.

My order still hasn't arrived!

If you order was sent by First Class post please note that we do state it can take up to 3 days for Royal Mail to deliver your item.

If your order was sent by RM Tracked 24 then you should have received an email with a Tracking number which you can use to track your order.

If the item has still not been received with this timescale or there is an issue with the tracking, please click CONTACT FORM and always include your ORDER NUMBER and we will respond ASAP and do our best to help to resolve the issue.

Contact Form

I've forgotten my Password

Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.

Contact Us

If you have other queries or questions, we are happy to help. Our Customer Happiness team are available from: 9:30am - 6pm 7 days a week (excluding Bank Holidays)

Contact Form

Complete Savings

Please note this team will only be able to assist with queries related to COMPLETE SAVINGS membership programme.

0800 389 6960 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@completesavings.co.uk

My Funky Rewards

Please note this team will only be able to assist you with queries related to the My Funky Rewards third party subscription service.

0800 085 9384 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@myfunkyrewards.co.uk

Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).

Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Wedding Stationery

Please note this team will only be able to assist you with queries related to Wedding Stationery orders, for assistance with any other order please use our contact form.

weddings@funkypigeon.com

Wedding Stationery Studio Opening Hours:

9am - 5:15pm Monday to Friday (except Bank Holidays)

Closed - Saturday, Sunday & Bank Holidays

  • How do I access my VAT receipt?
  • The Website isn't working properly?
  • My account is locked, what do I do?
  • I have lost my log in details, what do I do?