FUNKY PIGEON - RETURNS POLICY (excludes any PERSONALISED OR PHOTO GIFTS)
Non-personalised items purchased through funkypigeon.com can be returned within 14 days of receipt, or 14 days after Christmas.
To return an item please contact our customer service team using our contact form, you will need to include your email order confirmation and reason for return in the email. Refunds are made onto your card, not in cash. PayPal payments are refunded to your payment card.
The items must be returned in the original condition and packaging with any security seals intact
- Repackage the products securely and send to the address above
- Include the reason for the return, a copy of your email order confirmation and your email address or telephone number.
If the item is not working, refer to any warranty information relating to it. It may be quicker for you to get a replacement product direct from the manufacturer rather than by returning it to us.
Request a refund within 14 working days after the item was delivered. Return it to us within 14 days of receipt for a full refund or exchange. Keep any warranty information.
If you are sending something back that's faulty or incorrect due to our error we'll refund your postage costs to the card you paid with.
WHICH PRODUCTS ARE EXCLUDED FROM THE RETURNS POLICY?
You cannot return an order for:
- Digital products such as CDs, DVDs, or computer software where the holographic seal and/or shrink-wrap has been unsealed.
- Products made to your specification i.e. personalised
- Perishable goods e.g. Chocolate or sweets
- Magazine gift pack and experience gift packs which have been activated.
- Gift cards and vouchers including, but not limited to WHSmith Gift vouchers and Apple iTunes Gift cards. Funky Pigeon acts as a third party agent for the participating retailers, therefore customer queries after purchase should be directed to the relevant retailer.
... unless the product is incorrect, faulty or defective.