If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it's often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, contact us and we'll assist you.
If you are trying to order outside Customer Service hours, just leave your order in your shopping basket (where it is saved) and send us an email letting us know the difficulty.
If the page is stuck on 'processing payment' and nothing is happening it may be that the payment has failed due to a time-out error. This is when your browser drops the connection during your payment, and does not give the payment page enough time to process the transaction. You can always call us to check if the payment has been successful or you check yourself by going to 'My account', followed by 'Order History'. If the card is there at the top of your Order History list, then the order has been successful. If for any reason the payment has failed, your order will remain in your basket so you will not lose your order.