If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it's often easy to enter a wrong CV2 / security code or expiry date. If you still have no luck, contact us and we'll assist you.
If you are trying to order outside Customer Service hours, just leave your order in your shopping basket (where it is saved) and get in touch wish us.
If the page is stuck on 'processing payment' and nothing is happening it may be that the payment has failed due to a time-out error. This is when your browser drops the connection during your payment, and does not give the payment page enough time to process the transaction. You can always check if the payment has been successful by going to your 'Order History'. If the order is there at the top of your Order History list, then the order has been successful. If for any reason the payment has failed, your order will remain in your basket so you will not lose your order.