Dear Valuable Customers,
We want to thank you for your patience and understanding following our statement on 19 April 2022. We know that every time you shop with Funky Pigeon you put your trust in us, and that's why our team has been working around the clock to securely restore the website and app, and we're really pleased to let you know that the website is now live and ready to take new orders.
Regrettably, as part of the process to restore the website, we have had to take a number of actions which may impact existing orders that our customers have placed. These include:
All previous orders or items placed in a customer's basket have been cleared or removed from the basket. We appreciate that this may cause inconvenience to some of our customers and we're really sorry to have to do this. The good news is that customers are now able to create new orders via the website.
In the immediate term, newly placed card orders will only be available to be delivered direct to the recipient (and not back to sender). We are currently working on resolving this and expect to have our 'Back to sender' service back up and running very soon.
We have had to cancel a number of orders to prevent letting our customers down with late deliveries due to our suspended service. We are writing to all affected customers to make them aware if they have been affected by this.
Your shopping experience is our top priority and we are really sorry to any customers who have been affected by this short-term disruption. We are committed to providing the best possible customer service and look forward to welcoming our customers back to the website.