Royal Mail strikes are planned on the 30th of September and the 1st of October.

No First Class deliveries will be made on strike days but Special Deliveries and Tracked 24 orders will still be attempted. We also anticipate the disruption will continue in the days following the strikes as the Royal Mail network deals with a backlog of post. Allow 5 days for First Class orders to arrive. International orders will also be affected so please allow more time for these.

Giant Cards, Alcohol, Flowers & Plants are still available for next day delivery as their courier delivery services will be unaffected by these strikes.

Delivery Options Available

Options by Product

Royal Mail 1st Class Post

93% of orders are delivered the next working day (Mon - Sat), the remaining can take up to 5 working days to arrive

There is no tracking available for 1st class post

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Royal Mail Special Delivery

There are 3 Special Delivery options:

  • Guaranteed delivery before 9am the next working day

  • Guaranteed delivery before 1pm the next working day

  • Guaranteed Saturday delivery before 1pm

A signature will be required on delivery, If there is no-one at home a card will be left for collection at the local sorting office.

All iems have a Tracking Number which can be used to trace an item on the Royal Mail website www.royalmail.com/track-your-item

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DPD Courier - Flowers UK

DPD deliveries will be made the next day following despatch. A mobile number is requested at the time of order and a text message will be sent to confirm a 1 hour delivery time slot on the day of delivery. Orders can be delivered 7 days a week and will be between 7am and 7pm on the chosen Delivery Date.

Every endeavour is made to deliver the flowers on the chosen date but it is not a guaranteed service and on occasions can take 48 hours.

All items do have a tracking number

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Evri Courier

Evri deliveries will be made between 8am and 8pm Monday to Friday and 8am - 6pm on Saturdays. No signature is required and if the recipient is not at home the item wlll be left in a safe place. If no safe place is found, Evri will attempt redelivery (up to 3 times).

Orders are delivered the next day following despatch however this is not guaranteed and can on occasions take longer Timescales for delivery will be longer (approx. 3-4 days) for the Highlands and Islands of Scotland All items do have a tracking number

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Royal Mail Tracked 24

97% of orders are delivered the next day* - this also includes Sundays (excluding public holidays). You will be provided with a tracking number via email, so you can keep an eye on the progress of your order.

Orders need to be placed before 9.30pm 7 days a week for same-day dispatch. Currently, a signature isn't required, and if you are not in and item is too large for the postbox, your postman will automatically try your neighbour. To benefit from Tracked 24 please choose this option on Delivery page.

*Please note this is not a guaranteed next day service and could take up to 2 days on some occasions.

The following postcodes are exempt from Sunday deliveries.

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Royal Mail Tracked 48

94% of orders are delivered within 2 days but can take up to 3 days. Deliveries are by Royal Mail excluding Sundays and Bank Holidays. You will be provided with a tracking number via email, so you can keep an eye on the progress of your order.

Orders need to be placed before 9.30pm 7 days a week for same-day dispatch. Currently, a signature isn't required, and if you are not in and item is too large for the post box, your postman will automatically try your neighbour. To benefit from Tracked 48 please choose this option on Delivery page

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Airmail Europe & Worldwide

Cards and selected Gifts can be sent direct to recipient in Europe and anywhere in the world. Royal Mail advise that the Airmail service to Europe can currently take up to 7 working days for delivery.

Royal Mail advise that the Airmail service to outside of Europe can currently take up to 10 working days for delivery.

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Yodel Courier - Cushions

Yodel deliveries will be made the next day following despatch. However this is not a guaranteed next day service and on occasions may take up to 3 days. No signature is required and if the recipient is not at home the item wlll be left in a safe place. If no safe place is found, Yodel will attempt redelivery (up to 3 times). Timescales for delivery will be longer (approx. 3-4 days) for the Highlands and Islands of Scotland.

All items do have a tracking number.

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DHL Courier - Alcohol UK

DHL deliveries will be made the next day following despatch but this is not guaranteed and on occasions may take up to 3 days for delivery. Orders can be delivered Monday to Saturday.

All items do have a tracking number.

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Click here to see the latest service updates from the Royal Mail. This will re-direct you to their website

Delivery Options By Product

Royal Mail aim to deliver 93% of 1st Class mail the next working day however the remaining can take up to 3 working days to arrive. Flower deliveries are via DPD and customers receive a text message with a 1hour delivery window on selected delivery date.

If you need to Contact Us please always include your ORDER NUMBER and we will respond as soon as possible.

Contact Form

We're here to help with any queries you may have but you will find a lot of useful information on our HELP PAGE or see below for answers to our most common queries.

FAQs

How do I track my order?

Please enter a order number.
Tracked 24 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Tracked 48 postage

if this option was selected you will receive a confirmation email from Royal Mail giving a tracking Number and the option to track your item

Special Delivery - Guaranteed Next Day

if this option was selected, enter your order number above to track your order or visit our "Where's my Order" page

What is the Estimated Delivery date?

This is the date that we estimate Royal Mail will deliver your item. This is only an estimated date and cannot be guaranteed.

The Royal Mail aim to deliver 93% of 1st Class mail the next working day (Mon - Sat) the remainder could take up to 3 working days to arrive. They are unable to provide a guaranteed service. For next day delivery please choose Special Delivery or Tracked 24.

My order still hasn't arrived!

If you order was sent by First Class post please note that we do state it can take up to 3 days for Royal Mail to deliver your item.

If your order was sent by RM Tracked 24 then you should have received an email with a Tracking number which you can use to track your order.

If the item has still not been received with this timescale or there is an issue with the tracking, please click CONTACT FORM and always include your ORDER NUMBER and we will respond ASAP and do our best to help to resolve the issue.

Contact Form

I've forgotten my Password

Go to the Log In page and at the bottom of the page it will show 'Forgotten password?''. Please click here and then enter your email address and select 'Retrieve Password' to receive a password reset via email. Please allow a few minutes for this email to arrive and you can log into your account.

I need to cancel or change my order

As per the message in the basket at time of sale we do ask customers to ensure order is correct before payment is made. We are unable to cancel or amend orders after payment is completed.

Contact Us

If you have other queries or questions, we are happy to help. Our Customer Happiness team are available from: 9:30am - 6pm 7 days a week (excluding Bank Holidays)

Contact Form

Complete Savings

Please note this team will only be able to assist with queries related to COMPLETE SAVINGS membership programme.

0800 389 6960 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@completesavings.co.uk

My Funky Rewards

Please note this team will only be able to assist you with queries related to the My Funky Rewards third party subscription service.

0800 085 9384 (freephone from UK landlines)

Mon to Fri 8:00am - 8:00pm and Saturday 9:00am - 4:00pm

customerservice@myfunkyrewards.co.uk

Opening Times - Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm. Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).

Post - My Funky Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Wedding Stationery

Please note this team will only be able to assist you with queries related to Wedding Stationery orders, for assistance with any other order please use our contact form.

weddings@funkypigeon.com

Wedding Stationery Studio Opening Hours:

9am - 5:15pm Monday to Friday (except Bank Holidays)

Closed - Saturday, Sunday & Bank Holidays

E-Cards