We are in the process of investigating the impact of the recent cyber security incident . This investigation is ongoing, but at present we have no evidence that customer payment data, such as bank account or credit card details, has been placed at risk. The services impacted were not used to store customer financial card data. All of this data is processed securely via accredited third parties and is securely encrypted.
We understand the concern this situation may have caused, and we take the security of our customers' data very seriously.
We are still investigating to what extent any personal data, specifically names, addresses, e-mail addresses, telephone numbers and personalised card and gift designs has been accessed. However, even if such data has been accessed, it does not of itself enable access to online banking, credit cards or other payment services. However, criminals can use this information to trick you into disclosing your confidential banking details which can then potentially be used by third parties in various ways to commit fraudulent scams.
Funky Pigeon is already implementing measures to enhance our security and further protect your data, but there are also best practice steps you can take to protect yourself.
As a precaution, we would encourage you to follow these recommended security steps:
Be vigilant. Please be wary of suspicious activity, including suspicious emails, phone calls or text messages. Do not click on any suspicious links. Do not disclose personal information such as full passwords and PINs when asked to do so by anyone via phone, text message or email. For more information, please see the National Cyber Security Centre resources at https://ncsc.gov.uk/guidance/suspicious-email-actions</a >.
Report it. If you spot suspicious activity on your account, alert your bank or building society immediately. If have received an email which you're not quite sure about, please forward it to the Suspicious Email Reporting Service at email@example.com</a >.
Change your passwords. Regularly change and never share passwords with anyone else or across different services. For information on how to choose a secure password, please see guidance from the National Cyber Security Centre at https://www.ncsc.gov.uk/blog-post/three-random-words-or-thinkrandom-0</a >
Verify. Validate all requests for personal information and only provide it when there is a legitimate reason to do so.
Manage your devices. Perform frequent anti-virus and malware scans on your personal devices and ensure that software is up to date.
Follow guidance. Follow guidance about what to watch out for online. For more information, please see the National Cyber Security Centre resources at https://www.ncsc.gov.uk/guidance/data-breaches</a >.
Regularly reviewing your credit report is a useful way of checking your credit data and guarding against identity theft and financial fraud.