Firstly, our customers are our top priority and we recognise that every time you shop with us, you put your trust in Funky Pigeon. We would like to sincerely apologise for any concern or disruption this incident may have caused you.
We take the security of customer data extremely seriously and Funky Pigeon is already implementing measures to enhance our security and further protect your data.
We have no evidence that customer payment data, such as bank account or credit card details, has been placed at risk. The services impacted were not used to store customer financial card data. All of this data is processed securely via accredited third parties and is securely encrypted. We also do not believe any customer account passwords have been placed at risk.
We are nevertheless writing to all customers over the last 12 months to inform them of the incident.
We are also currently investigating the extent to which any other personal data, specifically names, addresses, e-mail addresses, telephone numbers and personalised card and gift designs has been accessed. Given the investigation is ongoing, we will provide further updates to customers as soon as possible, should there be a material change which directly impacts them.