We have taken our systems offline as a precaution, and we are currently unable to fulfil orders while we work to restore our services. While this effort is ongoing, we have temporarily suspended any new orders via the website.
The safety of our customers' data is our top priority, and we are working with external experts to verify every aspect of our infrastructure and operation to ensure that there is no further risk as we re-establish services in a safe and controlled manner.
We can confirm that the services impacted were not used to store customer financial card data. All of this data is processed securely via accredited third-parties and is securely encrypted. Therefore, we have no evidence that customer payment data, such as bank account or credit card details, has been placed at risk. We also do not believe any customer account passwords have been placed at risk.
We do hope this offers you some reassurance.