We take the security of customer data extremely seriously and we immediately launched a forensic investigation led by external experts to understand the incident and whether there has been any impact on customer data. These incidents are complex and resource intensive and any thorough investigation requires time to be comprehensive and accurate. We want to ensure that our customers are provided with accurate information.
We are writing to all customers over the last 12 months to inform them of the incident. We are still investigating to what extent any personal data, specifically names, addresses, e-mail addresses, telephone numbers and personalised card and gift designs has been accessed. As our investigation progresses, we will provide further updates to customers, as necessary, should there be a material change which directly impacts them.
We do hope this offers you some reassurance.