Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.
Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the My Funky Rewards website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the My Funky Rewards website.