Why can't I use my Prepay Account Balance to pay for my E-Cards, Gift Card, Flowers, Alcohol or Wedding Stationery? 22 March 2022 16:20 Unfortunately these items are excluded from Prepay. Related articles What is Prepay? Are my personal details secure? How do i use the Pay By Bank App? I would like to close my account - how can I do this? Why am I having payment problems?