My account is locked, what do I do? 22 March 2022 16:15 If your account is locked you will need to contact us and we will resolve this issue. This is usually caused by repeated failed logins. Related articles I have lost my log in details, what do I do? How Do I Cancel My Membership? The Website isn't working properly? How can I cancel my membership? How soon are Cashback and rewards credited to my account?